FREE SHIPPING + CASH ON DELIVERY NATIONWIDE!
FREE SHIPPING + CASH ON DELIVERY NATIONWIDE!

FAQ

1.) How to place an order?

Just add the item you wish to purchase to the cart and click on the "checkout" button.

2.) Can I cancel my order after its been placed?

We only accept request for order cancellation on orders that are not yet shipped.

But for those orders that were already shipped out, we strictly impose a no cancellation policy.

Please bare in mind that:

1. We handle the shipment fee. If you cancelled and return parcel. It will be a loss on our end.

2. Our couriers are doing their best to find your homes. They are outside rain or shine to deliver your orders. Let's respect their time and effort.

Yes, we understand that something may come up that's why you no longer want to get your order.

But we don't tolerate the "I changed my mind" reason.

As a consequence, your name will be blacklisted and you will be posted as Bogus Buyer.

3.) How do I track my order?

We will provide you with a tracking number and which courier handles the item.

4.) When will I get my tracking number?

Once an order has been processed, tracking number usually takes 5-10 business days to be generated. Please take note to allow 5 to 10 business days for your tracking information to be updated. If you have not received your tracking number within 5 business days and/or If the tracking status is "not available" within 3 to 5 business days from the time you have received your tracking number, kindly send us an email at sales@euroocoolph.com.

5.) How can I know exactly when my order will arrive?

We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's delivery schedule in your location.

Shipment may be delayed for some reasons such us due to bad weather, long Holidays, customs, a huge number of deliveries and backlogs. If it takes more than 4 weeks since the package was shipped, please contact us.

6.) I need my order fast, do you guys provide expedited shipping?

Unfortunately, we are unable to speed up the delivery. Please refer to the delivery time mentioned on the shipping page.

7.) How long does delivery take?

The processing time for orders is 5-10 business days. Once the shipment is already loaded on the plane, estimated delivery is 5-10 business days for Metro Manila and 7-14 business days outside Metro Manila.

Please take note that there are some unforeseen circumstances such as customs delays that we are unable to control on our end as well as, some delays if there is an upcoming holiday season.

8.) Do you ship worldwide?

No.

9.) What are your payment methods?

Cash On Delivery, Cash On Pick-Up (LBC)

10.) I haven't received my order yet.

If you have not yet received your order within 4 weeks, please contact sales@euroocoolph.com immediately. You may also contact your local post office if your parcel has arrived. Please note that we are not held liable for any incorrect shipping address and phone numbers provided by you.

11.) Can I change my shipping address after placing an order?

If you wish to change your shipping address, please contact us asap so we can check your order's status in our database. Please note that we can’t change your shipping address once your order is already shipped out.